Return Policy

Thank you for your purchase. Icon Industrial Specialties, LLC. does accept returns under the following conditions:

Returns

To submit a return request, please click on the "Contact Us" button at the top of any page of our website to request a Return Material Authorization (RMA) form. This form must be completed and returned to Icon Industrial Specialties, LLC. for review. DO NOT return any products until your request has been reviewed and return request granted.

Material must be returned within 30 calendar days of the original order delivery date. Anything beyond that may result in request denial or additional restock fees. Request to return non-stock items will be reviewed on a case-by-case basis.

Refunds

Restocking fees are 10% on unused normal stock items that are still in new condition.  Shipping charges are non-refundable except in the case of a shipping error on the part of Icon Industrial Specialties, LLC. or manufacturers defect.

Upon receipt and inspection of returned products, a credit will be issued to your method of payment typically within 7-10 business days. This may take more or less time depending on your bank or credit card issuer's policies.  

Questions

If you have any questions regarding our return policies, please email or call (334) 309-4042